If you have specific questions about a prior year tax filing that can't be answered through our Help Center and this requires personal assistance please contact us via email.

Send an email to TPG-CSsupport@greendotcorp.com and include the following four pieces of information which are required for us to provide assistance.

• Primary taxpayer's name - include first and last name
• Tax filing year - calendar year that you filed the tax return in question
• Last 4 digits of SSN - provide the last 4 digits of the primary taxpayer's Social Security Number
• Expected refund amount - include the expected refund amount for the tax filing in question
• Exact amount the IRS disbursed
• Exact date the IRS disbursed funds

Once your request is received with all six pieces of information, your request will be routed to the appropriate department.