How can we help you?

Have questions about a tax filing from last tax season or earlier?

If you have specific questions about a prior year tax filing that can't be answered through our Help Center and this requires personal assistance please contact us via email.

Send an email to TPG-CSsupport@greendotcorp.com and include the following four pieces of information which are required for us to provide assistance.

  • Primary taxpayer's name - include first and last name
  • Tax filing year - calendar year that you filed the tax return in question
  • Last 4 digits of SSN - provide the last 4 digits of the primary taxpayer's Social Security Number
  • Expected refund amount - include the expected refund amount for the tax filing in question
  • Exact amount the IRS disbursed
  • Exact date the IRS disbursed funds

Once your request is received with all six pieces of information, your request will be routed to the appropriate department. 

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