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Common reasons for delays

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 UPDATE: If you are filing before February 15th your refund may be delayed due to PATH Act and the IRS "Where's my Refund" will not be updated until a few days after February 15th. Get more info here.

 

According to the IRS, 90% of all refunds are released in 21 days or less, and here are a few things that are possible when your refund is delayed:

 

  1. The IRS may issue the refund shortly - The IRS issues refunds through the Bureau of the Fiscal Service and the direct deposit process takes 1-2 business days. Refunds not paid within 21 days may need additional review and can be delayed even longer.

  2. Another branch of the IRS may have intercepted the refund for further review - The IRS Customer Service may communicate that the refund was issued although it hasn't reached the taxpayer's bank account. This IRS Revenue Protection Strategy verifies questionable information on a tax return before issuing the refund. The IRS will mail a letter within the next few weeks to explain why the refund was withheld. The IRS may request more information in order to complete the review and release the refund. 

  3. The IRS may have offset the refund to pay off an outstanding debt - The IRS and/or the debt agency will mail a letter within a few weeks with details about the debt and amount collected. Call (800) 304-3107 to see if all or some of the refund is being collected through the Treasury Offset Program

Visit the IRS “Where’s my Refund” to check the status of your refund.
 

Our assurance to you


The bank does not hold your money. When a deposit is received from the IRS, your money is typically sent out within 24 hours of receipt. The direct deposit process may take 1 to 2 business days to reach your bank account. Your payment is not wired directly to your account. In very rare cases Santa Barbara Tax Products Group (TPG) may place a temporary hold on funds for identity verification. 

TPG will process millions of Refund Transfer (RT) products this tax season. The large majority are funded on time. Although TPG does their best to make sure that a smooth transaction will occur for you, keep in mind that they are in the middle of this process between the IRS, your tax processing company and you. 

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