If you have attempted to log in to our website to view the status of your tax refund, but your account is not found, make sure to confirm a couple things.

• Did you request a Refund Transfer from Santa Barbara Tax Products Group (sbtpg)? - Whether your tax return was prepared by a tax professional or you prepared the return yourself, confirm that you requested a Refund Transfer with Santa Barbara Tax Products Group. We will not have information about the status of your tax refund if any of the following applies to you:
  • You e-filed without paying for tax preparation with your refund - you paid for tax preparation with cash, check, credit card or debit card
  • You selected a Refund Transfer from another bank or financial service provider 
• Have you given it enough time? - We receive your information after your return has been prepared, filed and accepted by the IRS. If your tax return was just e-filed, we may not have your information yet. Wait at least 24 hours after filing before attempting to log in to our website.
• Have you selected the right tax year? - Our website now includes information for prior tax years, up to the most current tax year. Confirm that the tax year you selected as well as the other information you have inputted when attempting to log in to our website is correct.

Refund Transfers are deposit products using Green Dot Bank, Member FDIC, that enable certain deductions from the account to be processed. Refund Transfers are not loans. Tax refund and e-filing are required in order to receive Refund Transfer. Fees apply. Terms and conditions are subject to change without notice. Ask your preparer about other IRS e-file options, some of which are provided at no additional cost.