If you can't find an answer in the Help Center and need to contact Customer Support, contact us by phone using the appropriate support department phone numbers below.

 

If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at SBTPG-CSsupport@greendotcorp.com and your request will be routed to the appropriate department. If you need to speak to someone, call the appropriate support department below to reach a representative.

 

If you prepared your own return online call: 877-908-7228

 

If you used a tax professional call:  800-901-6663

 

Business Hours

All times are Pacific Standard Time. 

 

January 2 thru February 13

Mon-Fri: 7am - 4pm

 

February 14 thru March 14

Mon-Fri: 6am - 5pm

Sat: 7am - 4pm

 

March 15 thru March 20

Mon-Fri: 6am - 5pm

 

March 21 thru December 31

Mon-Fri: 7am - 4pm

 

Holiday Schedule

We are closed during the following holidays/holiday weekends.

New Year's Day- Jan. 1

Memorial Day weekend- May 22 & 25

Juneteenth- Jun. 19

Independence Day- Jul. 3 (observed)

Labor Day weekend - Sep. 4 & 7

Veterans Day- Nov. 11

Thanksgiving weekend- Nov. 26 & 27

Christmas- Dec. 25