If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below.

 

If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport@greendotcorp.com and your request will be routed to the appropriate department. If you need to speak to someone, call the appropriate support department below to reach a TPG representative.

 

If you prepared your own return online call: 877-908-7228

 

If you used a tax professional call:  800-901-6663

 

Business Hours

All times are Pacific Standard Time. 

 

Early Tax Season: January 2 thru January 27

Mon-Fri: 7am - 4pm

 

Peak Tax Season: January 30 thru March 12

Mon-Fri: 6am - 5pm

Sat: 7am - 4pm

Sun: 8am - Noon

 

Off Peak Tax Season: March 13 thru March 25

Mon-Fri: 7am - 5pm

Sat: 7am - Noon

 

Off Season: Starting March 27

Mon-Fri: 7am - 4pm

 

Holiday Schedule

TPG is closed during the following holidays/holiday weekends.

New Year's Day- Jan. 1

Memorial Day- May 29

Juneteenth- Jun. 19

Independence Day- Jul. 4

Labor Day- Sep. 4

Veterans Day- Nov. 10

Thanksgiving- Nov. 23 & 24

Christmas- Dec. 25