If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below.
If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport@greendotcorp.com and your request will be routed to the appropriate department. If you need to speak to someone, call the appropriate support department below to reach a TPG representative.
If you prepared your own return online call: 877-908-7228
If you used a tax professional call: 800-901-6663
Business Hours
All times are Pacific Standard Time.
Early Tax Season: January 2 thru January 27
Mon-Fri: 7am - 4pm
Peak Tax Season: January 30 thru March 12
Mon-Fri: 6am - 5pm
Sat: 7am - 4pm
Sun: 8am - Noon
Off Peak Tax Season: March 13 thru March 25
Mon-Fri: 7am - 5pm
Sat: 7am - Noon
Off Season: Starting March 27
Mon-Fri: 7am - 4pm
Holiday Schedule
TPG is closed during the following holidays/holiday weekends.
New Year's Day- Jan. 1
Memorial Day- May 29
Juneteenth- Jun. 19
Independence Day- Jul. 4
Labor Day- Sep. 4
Veterans Day- Nov. 10
Thanksgiving- Nov. 23 & 24
Christmas- Dec. 25