How can we help you?

How to verify my information

If Santa Barbara TPG identifies unusual account activity in relation to your tax filing, you will be asked to verify your identity. 


Why would my refund be placed on hold?


Here are some reasons that we may hold tax return funds:

  • An incorrectly entered bank account number in your direct deposit information
  • Using a bank account that belongs to another person - most banks have fraud-prevention measures that won't allow a direct deposit into an account bearing a different name


How do I release the hold on my refund?


Please follow the instructions in the email or visit and follow the instructions to verify your identity. You can also get instructions for how to verify your identity in the refund status section of your account at


Your documents will be reviewed and you will receive a confirmation email once your identification is uploaded successfully. Get status updates by logging onto your account at 

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