Step 1 - Check with the IRS
Get the status of your Federal tax refund by visiting the IRS "Where's My Refund?" page.
Step 2 - Check with TPG
Once you have confirmed that your refund has been released by the IRS and you have selected a Refund Transfer from Santa Barbara TPG you may check the status of your Refund Transfer by visiting our website.
Optional Step - Check with Treasury Offset Program
If you checked the status of your refund from the IRS Where's my Refund? page and it says that your refund was sent to your bank, but TPG hasn't received and released your refund please be aware that the IRS may indicate funds are available days before they are released.
If this is your situation, call (800) 304-3107 to see if all or some of your refund is being collected through the Treasury Offset Program.
Have questions about a refund from a prior tax season?
If you have specific questions about a prior year tax filing that can't be answered through our Help Center and this requires personal assistance please contact us via email.
Send an email to TPG-CSsupport@greendotcorp.com and include the following four pieces of information which are required for us to provide assistance.
- Primary taxpayer's name - include first and last name
- Tax filing year - calendar year that you filed the tax return in question
- Last 4 digits of SSN - provide the last 4 digits of the primary taxpayer's Social Security Number
- Expected refund amount - include the expected refund amount for the tax filing in question
Once your request is received with all four pieces of information, your request will be routed to the appropriate department.